Shipping policy
Shipping Policy — Maison Lila
Last updated: June 15, 2026
Thank you for shopping with Maison Lila. We want your experience to feel as calm and effortless as our products, so here's exactly what to expect with shipping.
Order Processing
Orders are processed within 1–3 business days after your purchase. You'll receive a confirmation email when you order, and a second email with tracking details once your order ships.
Shipping & Delivery Times
Our pieces are shipped through our trusted overseas partners. After processing, estimated delivery to the United States and Canada is typically 1–3 weeks, depending on your location and the carrier. Delivery windows are estimates and are not guaranteed, as transit and customs handling can occasionally cause delays.
Shipping Costs
Shipping rates (if any) are calculated and displayed at checkout before you complete your order.
Tracking Your Order
Every order ships with tracking. Once your order is on its way, we'll email you a tracking number so you can follow its journey to your door. Please allow a couple of days after dispatch for tracking information to update.
Customs, Duties & Taxes
For international orders, your order may be subject to import duties or taxes determined by your local customs office. These charges, if any, are the responsibility of the customer and are not included in the product or shipping price.
Delays
While we do everything we can to get your order to you on time, delays can occasionally happen due to customs, weather, high-volume periods, or carrier issues. If your order seems significantly delayed, please reach out and we'll help track it down.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer, though we'll always try to help where we can.
Questions?
If you have any questions about your order or shipping, contact us at maisonlila.store@gmail.com and we'll get back to you as soon as possible.