FAQ

Where does Maison Lila ship?

We offer tracked shipping to Canada and the United States.

How long will my order take to arrive?

Most orders are estimated to arrive within approximately 10–20 business days. Delivery times are estimates and are not guaranteed.

Can I track my order?

Yes. Once your order ships, we'll email you a tracking number so you can follow it on its way.

Why might my items arrive separately?

Items in the same order may be shipped separately and may arrive at different times.

What is your return policy?

Returns may be requested within 30 days of delivery. Items must be unused and in their original condition. Contact us before sending anything back.

My item arrived damaged or incorrect. What do I do?

We're sorry about that. Email us with your order number and a photo of the item, and we'll make it right.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help before it ships.

How do I contact Maison Lila?

Email us at maisonlila.store@gmail.com and we'll get back to you as soon as we can.